Tuesday, September 30, 2025

Surprise Replacement

Some may remember the failure of my Birdfy camera this summer. After the loss of that brood, I cleaned out the bird house and discovered ants were nesting in the camera.  I eliminated the ants but the camera would still not work.  I spent an hour on chat with technical services but had to stop once my phone charge ran out.  I set the project aside until I had time again.  Last week, I plugged the camera back in to start with a full charge and contacted technical services again.  They never asked if it had been invaded by ants and I didn't offer up that information.  After trying all of their solutions, taking pictures of the camera and providing the original sales receipt,  they decided to mail me a new camera.  
What I wasn't expecting was a brand new bird house to go with it.  
The first bird house still works as a bird house.  I can also open the side and examine the nest and take pictures with my phone.  I was very pleased with the service and the warranty.  A definite win, win.  If anyone is wanting a birding camera, I can recommend Birdfy.  
 

2 comments:

Shirley said...

What a bonus!

C said...

A happy customer service story!

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